Shipping & Returns
All items are posted within 3-5 days of receipt of payment, excluding Sundays and public holidays. Where possible, I will endeavour to send items out as quickly as possible.
For bespoke / custom orders I will give you a time frame on delivery once the order is agreed as each item can vary in the time it takes to make.
UK orders are shipped by 1st class Royal Mail Recorded Delivery , which normally takes up to 3 working days.
International/non-UK orders are shipped by Royal Mail International Tracked
Buyers are responsible for all customs duties and taxes incurred by their particular country.
If you require an alternative postage option, please conversation me prior to payment in order to obtain a quote.
RETURN & EXCHANGE POLICY
In the unlikely event that you're unhappy with your purchase, you're eligible for a full refund (shipping cost not included) once you've returned the item. Under EU regulations, you have 14 days from receiving the goods to request a refund. The cancellation form provide by Etsy can be found here:
The customer will pay the postage when returning an item.
The returned item must be sent unworn and undamaged.
When the item you've bought has been lost or damaged in the mail, please contact me and let me know if you'd prefer a refund or a replacement item.In the unlikely event that you're not completely happy with your item, please contact me within 7 days of receipt of the item.
Please let me know that you are returning an item and be aware that you are responsible for the item on it's return journey. Items must be returned in the same condition as sent.
Bespoke or custom orders are non -returnable items.